Support – GlowLog
Last updated: March 24, 2026
Getting Help
We're here to help! If you have questions or encounter any issues with GlowLog, please reach out:
Email: q8y.c0d@gmail.com
Frequently Asked Questions
Do I need an account to use GlowLog?
No! GlowLog works fully without signing in. You can track routines, manage products, and log diary entries entirely offline. Creating an account enables cloud sync across your devices.
What's the difference between Free and GlowLog Pro?
Free users get up to 2 routines and 5 products with core tracking features. GlowLog Pro ($3.99/month, $29.99/year, or $14.99 lifetime) unlocks unlimited routines and products, before/after photo comparison, full analytics, PDF export, cloud photo backup, and product expiry notifications.
How do wait timers work?
When completing your routine, you can set wait times between steps — perfect for letting serums and actives absorb before applying the next product. The app will count down and notify you when it's time for the next step.
Where is my data stored?
All data is stored locally on your device first (offline-first). If you create an account, your data is also synced to our secure cloud servers (Supabase, hosted in Asia-Pacific). Photos are only uploaded if you explicitly enable Cloud Photo Backup in Settings.
How do I delete my account and data?
You can delete individual products, routines, or diary entries within the app. To delete your entire account and all cloud data, contact us at q8y.c0d@gmail.com. Deleting the app removes all local data from your device.
Can I export my data?
Yes! GlowLog Pro subscribers can export their skincare data as a professional PDF report from Settings.
My notifications aren't working
Make sure you've enabled notifications for GlowLog in Settings → Notifications. Routine reminders and product expiry alerts require notification permissions to be enabled.
Troubleshooting
The app won't open
Try force-closing the app and reopening it. Make sure you have the latest version installed from the App Store. If the issue persists, please email us.
My data isn't syncing
Check that you're signed in (Settings tab) and have an active internet connection. Cloud sync works automatically — if you're still having issues, try signing out and signing back in.
I subscribed but Pro features aren't showing
Try the "Restore Purchases" button in Settings. If the issue persists, make sure your Apple ID is the same one you used to subscribe, then contact us.
Contact Us
For any other issues or feedback, please email us at q8y.c0d@gmail.com. We read every message and appreciate your feedback!
Legal
For more information about how we handle your data and our terms of service, please see: